ck444app Privacy Policy

1. Introduction and Applicability

This Privacy Policy ("Policy") applies to all services on the ck444app platform. When you register, log in, or use any service on ck444app, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

ck444app is committed to providing a safe and secure online entertainment experience for users in Bangladesh. We believe you should have full control over your personal information. Through this Policy, we make clear what information we collect, why we collect it, and how it is kept protected.

2. What Information We Collect

ck444app collects user information in two ways: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

You provide the following information when registering and using our services:

• Full name and date of birth
• Mobile number and email address
• Valid identity document details (National ID or passport number)
• bKash, Nagad, or Rocket account details (for transaction verification)
• Username and password

2.2 Automatically Collected Information

The following technical information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and operating system
• Session duration and navigation history
• Deposit and withdrawal transaction records
• Gaming activity and betting history
• Cookies and similar tracking technologies (see Section 6)

2.3 Identity Verification Information

To verify accounts and ensure the security of financial transactions, we may request photos or scanned copies of identity documents. This information is stored under strict security measures and is not used for any purpose other than fulfilling regulatory requirements.

3. Purpose of Information Use

ck444app uses the information collected for the following purposes:

1. Account Management: Registration, login verification, and account security.
2. Financial Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit is ৳500 and minimum withdrawal is ৳800 — your account information is needed to verify these transactions.
3. Customer Support: Providing assistance and resolving issues via 24/7 live chat and email.
4. Security and Fraud Prevention: Detecting unusual activity to keep accounts protected.
5. Service Improvement: Using analytical data to improve the user experience.
6. Promotional Communications: Informing you about bonuses, offers, and updates — if you have given consent for such communications.
7. Legal Compliance: Adhering to applicable laws and regulations.

4. Data Retention and Duration

ck444app retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements, maintain financial transaction records, and resolve disputes.

All personal information is stored on encrypted servers. Unnecessary data is deleted on a regular basis. Bank and financial transaction records are required by law to be kept for a specified period.

• Active account data: for as long as the account remains active
• Transaction records: as required by legal obligations
• Identity verification information: until legal requirements are fulfilled
• Cookies and session data: after the session ends or as per the defined expiry period

5. Sharing Information with Third Parties

ck444app may share information with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary information is shared with payment service providers bKash, Nagad, and Rocket to complete transactions. They are governed by their own privacy policies.

5.2 Technology Service Providers

We work with trusted technology partners to operate the platform. These partners process your information only under our instructions and may not use it for their own purposes.

5.3 Legal Obligations

Information may be provided to government authorities under a court order or as required by applicable law. In such cases, we provide only the information that is legally required.

6. Cookies and Tracking Technologies

ck444app uses cookies and similar tracking technologies to improve your experience on the service.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how the platform is used — these do not identify you directly.

6.2 Cookie Controls

You can disable cookies through your browser settings. Keep in mind, however, that disabling essential cookies may cause some platform features to not work properly, such as maintaining your login session.

7. Your Rights

As a ck444app user, you have the following rights:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of any inaccurate information.
3. Right to Erasure: In certain circumstances you may request deletion of your information, though where legal obligations exist, it may not be possible to delete all data.
4. Right to Restrict Processing: You may object to the use of your information for specific purposes.
5. Right to Data Portability: You may request a copy of your information.
6. Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of these rights, contact our support team via live chat or email. You can learn about more ways to manage your account activity on the Responsible Gaming page.

8. Child Protection

All ck444app services are exclusively for adults aged 21 years or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we have evidence that an underage person has opened an account, that account will be closed immediately and the associated information will be deleted.

9. Data Security

ck444app has implemented industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL technology.
• Two-Factor Verification: OTP verification at login to prevent unauthorised access.
• Secure Servers: Data is stored on servers with physical and digital protection.
• Regular Audits: Regular testing is conducted to identify security vulnerabilities.
• Staff Training: All staff who handle personal information are trained and granted specific access permissions.

No data transmission over the internet is 100% secure. ck444app takes every reasonable measure, but complete security cannot be guaranteed. You are strongly advised not to share your password or login details with anyone.

10. Policy Changes

ck444app may update this Privacy Policy from time to time. For significant changes, we will notify you at your registered mobile number or email address.

Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly. For any questions about changes to this policy, look for answers on our FAQ page or contact the support team directly.

11. Contact and Complaints

If you have any questions, concerns, or requests regarding your information under this Privacy Policy, contact us through the following:

• Live Chat: 24/7 direct support — via the chat button on any page of the platform.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

We make every effort to resolve your complaints or requests promptly. You can learn more about ck444app's operations and values on our About Us page.

Your privacy matters greatly to us. ck444app is always committed to earning and maintaining your trust.